“..Berring’s consultants deserve a box 1 - we learnt so much” |
...Excellent quality delivered on time. Very pleasant staff!” |
“...Berring bring an in-depth understanding of the call centre business and particularly its application to public sector services” |
“...I very much enjoyed working with Berring, whom I found unfailingly helpful and professional” |
“...The final report and interim presentations were thoroughly workmanlike and well focused. All the issues were addressed and provided reliable data on the activities and supporting structure. The material was well presented and easy to read. We were impressed by the degree of contact and liaison with the division under review which ensured the final report was fully endorsed and supported at all levels.” |
“...Following their post-contracting out review of two major national helpline services, Berring’s extensive recommendations have led to major improvements in service performance of the external service provider” |
||
“...Very satisfied” |
||
“...Berring bring a clarity of thinking which turns our broad ideas into sound proposals for the way forward. The surveys have provided excellent in-depth information on the performance of our services and the needs of our customers, backed with very sound advice.” |
“..This is probably the most comprehensive report on telecoms services throughout the NHS. It provides an excellent understanding of service weaknesses together with detailed benchmarks to assist Trusts improve their standards of service. It is an invaluable document which I recommend to all Trusts.” |