Contact-centre clients
National Benefit Fraud Hotline
Metropolitan Police Recruitment Helpline
National Drugs Helpline
National Aids Helpline
Black African Aids Helpline
Employer's Helpline (IR strand)
Employer's Helpline (NICO strand)
Employer's Helpline (VAT strand)
Contraceptive Education Service
Drinkline
Inland Revenue tax credits
Inland Revenue debt collection
DWP JSA incident management
Ofsted
NHS Executive (quality of service benchmarking study)
DWP JSA adviceline
Citizen's Advice Bureau
Department of Health public enquiry service
DWP Social Fund
Department of Health E111 helpline
Department of Health (benchmarking study)
