Contact-centre consulting
Our c-Perform™ software provides an in-depth evaluation of service demand, service capacity and customer profiling, as part of a service evaluation or performance improvement programme
We have developed a range of diagnostics and metrics which provide service comparisons and benchmarks
These are enhanced with:
- Customer surveys to understand the current & future needs of your customer segments and to assess levels of satisfaction
- Mystery caller programmes to assess compliance, effectiveness & efficiency of the service
- Operational and training reviews to assess service and staff competencies, QA and organisational efficiency and effectiveness
