Contact-centre consulting

Our c-Perform™ software provides an in-depth evaluation of service demand, service capacity and customer profiling, as part of a service evaluation or performance improvement programme   

We have developed a range of diagnostics and metrics which provide service comparisons and benchmarks

These are enhanced with:

- Customer surveys to understand the current & future needs of your customer segments and to assess levels of satisfaction

- Mystery caller programmes to assess compliance, effectiveness & efficiency of  the service

- Operational and training reviews to assess service and staff competencies, QA and organisational efficiency and effectiveness     

Contact centre clients

Contact centre services