Content map

Management consultancy services

managing service delivery

A key factor in an organisation becoming customer-driven and cost-effective is the release of resources from activities which do not add value to those which are essential to meet customer needs.  Even with effective internal operations, service delivery may still be undermined by the poor performance of external service providers. We can support you in solving these issues through:


Performance assessment, including internal and external benchmarking


Best-value, partnership working and option development


Development of new customer-focused business models


Managing the public sector/private sector interface


Business process re-engineering and supply chain management


Organisation and management of end-to-end processes


Post-contract evaluation of service delivery and supplier performance


Quality management, BS EN ISO 9000 and Citizen's Charter


EFQM business excellence


Business continuity planning


Post-implementation project reviews


Value-for-money reviews


Activity-based cost management