Content map

Our experience

skill areas


Outsourcing and post-implementation reviews



Strategy review and development, risk assessment


Customer-facing business models



Operational review & performance improvement


Scoping studies and service specifications



Benchmarking, BQS, BPR and value-for-money


Contract development and tender evaluation



Corporate governance


Call centre and helpline services, incl training



Business continuity planning


Market research and customer mapping



Change management


Customer, stakeholder and staff consultation



Feasibility and option studies


Customer relationship management



Agency reviews and privatisation


Customer service



Investors in People


Competitor analysis



HR policy and procedures


IT helpline and incident management services



Quality management


Distribution management and courier services





Project management, PRINCE and SSADM



Resource and commercial accounting


Systems selection and implementation



Business planning, costing and management information